客户培训管理制度.docx

客户培训管理制度 客户培训管理制度 PAGE / NUMPAGES 客户培训管理制度 南京科远自动化企业股份有限企业企业标准 程序编号： KY?CX?XM?C?03-02 客户培训管理制度 编 制： ____冯 静 _ _ 审 核： ____周 洋 _ 批 准： ____曹瑞峰 __ 受控状态： __ 受 控 _ 2017-10-31 宣告 2011-17-10 推行 南京科远自动化企业股份有限企业宣告 客户培训管理制度  KY?CX?XM?C?03-02  第  2  页 共  19  页 南京科远自动化企业股份有限企业  第 C 版  第3次更正 各版本建立及校正简历 版本号 建立 / 校正简历 申请人 / 日期 审察人 / 日期 赞成人 / 日期 A00 B00 1. 培训负责人员改正； 姜 新 梅 胡守健 刘建耀 2. 非协议客户培训花销提高 2009-2-20 2009-3-05 2009-3-17 3. 培训老师由本来的专人改为由相关部门肩负 B00 C00 对培训流程进行重新梳理。 冯静 周洋 曹瑞峰 2011-10-19 2011-10-28 2011-11-10 C00 C01 为优化收费管理流程，提高培训组织效率，故 冯静 周洋 曹瑞峰 培训收费流程并更正、创办相应模板。 2011-12-21 2011-12-22 2011-12-22 1. 优化培训邀请函、报名回执、报到证； 2. 新增客户培训报名表， 取代培训需求统计表、 谢伟婧 冯静、周洋 曹瑞峰 C00 C02 培训花销申请表 2012-08-15 2012-08-16 2012-08-16 3. 新增现场培训推行流程，登记表、签到表及 满意度检查表 C02 C03 总经理工作部和人力资源部合并为行政人资 代磊 部，销售管理部和市场部合并为营销管理部， 2017-01-05 依照组织机构调整校正文件。 客户培训管理制度  KY?CX?XM?C?03-02  第  3  页 共  19  页 南京科远自动化企业股份有限企业  第 C 版  第3次更正 客户培训管理制度 目录 1 目的和范围 ································· 4 2 引用文件 ·································· 4 3 职责 ···································· 4 4 术语 ···································· 4 5 工作程序 ·································· 4 总则 ··············································································································4 培训需求 ··········································································································5 热控保护培训 ········ ···· ··· ···· ···········5 专题类培训 ········· ···· ··· ···· ···········5 培训计划 ··········································································································5 培训推行 ··········································································································6 培训报名 ········· ···· ··· ···· ···········7 培训组织安排 ········ ···· ··· ···· ···········9 培训内容 ········· ···· ··· ···· ···········11 培训核查 ········· ···· ··· ···· ···········11 培训见效评估 ········ ···· ··· ···· ···········12 培训成就报告 ········ ···· ··· ···· ···········12 现场培训 ········· ···· ··· ···· ·······