分层过程审核指南-第二版(中英文件对照版)CQI-8.pdf

分层过程审核指南 第二版 远见 专业 结果 卓越绩效的催化剂 Foreword 前言 This guideline will help you utilize Layered Process Audit (LPA) as a tool to take your organization to the next level of performance. 本指南将指导您如何把分层过程审核（LPA ）作为一个工具，使组织的绩效更上一层楼。 At its core, LPAs are verifications that the most important standards and controls are in place. In a larger sense, LPAs provide constant attention to the core processes of an organization -- by all levels of management. A well deployed LPA system drives a culture of accountability, process control and continuous improvement. The result of this minimal effort is tighter alignment toward organizational goals - which is a key to success in this highly competitive global marketplace. 本质上讲，LPA是用来验证最重要的过程标准以及管控措施是否有效。在更大的意义上，LPA能够使各级管理层持续不断地关注到组织的核心流程。一个 部署良好的LPA机制推动了问责制，过程控制和持续改进的文化。这些看似细微的努力的结果是更紧密地对齐组织目标 - 这是在当今竞争激烈的全球市场 上取得成功的关键。 If you’ve implemented LPAs but consensus in your organization is that it is non-value added, we believe aspects of this manual will help you see LPA in a new light. Debugging your existing LPAs should start with a review of the questions on your check sheets. In Section 4 of the guideline, we share techniques for writing questions that are value-add, rather than ‘ classical’ quality checks. Other aspects for fine-turning your LPAs can be found in Section 6. 如果您已实施LPA ，但您组织内部的声音却认为LPA并不增值，本手册将使您对LPA有一些新的认识。如果想让您的LPA更有价值，那么首先应该重新审 视您的检查表中的问题。在手册的第4章，我们分享了编写增值问题的技巧，而不是“经典”质量检查点。在第6章可以从其他方面来优化和精简您的LPA 流程。 If you’re new to LPAs, you can create LPAs that impact Key Performance Indicators (KPIs) such as Safety, Quality, Cost, Delivery and Morale. Since reaching established goals for these measures is in the interest of everyone in an organization, it makes sense that all lev