质量管理：整合供应链（第6版）托马斯·福斯特-foster_mq6_inppt_04.pptxVIP

Chapter 4Strategic Quality Planning Chapter ObjectivesUnderstand the differences between strategy content and process.Discuss strategy content and strategic considerations in quality.Analyze quality costs.Understand the role of quality in the competitiveness of the firms.Plan quality improvement using Hoshin planning.Copyright ? 2017 Pearson Education, Inc.4-2 Strategy ContentStrategic quality planningContentProcessQuality improvement Involves identifying potential areas for improvement, prioritizing potential areas for improvement, and planning the implementation of projects and improvements Copyright ? 2017 Pearson Education, Inc.4-3 The Importance of Time in Quality ImprovementThere are two aspects of time:The time it takes to achieve business goals as a result of qualityThe speed at which companies improveCopyright ? 2017 Pearson Education, Inc.4-4 The Importance of Time in Quality ImprovementWhen goals are set, one of three things will occur:People will achieve the goals and positive results.People will distort the data.People will distort the system.Copyright ? 2017 Pearson Education, Inc.4-5 Leadership for QualityLeadership is the process by which a leader influences a group to move towards the attainment of superordinate goals.For followers to have power, leadership must share its power. As a result, leadership is about the sharing of power.Copyright ? 2017 Pearson Education, Inc.4-6 Leadership for QualityForms of shared power:Power of expertiseReward powerCoercive powerReferent powerLegitimate powerCopyright ? 2017 Pearson Education, Inc.4-7 Leadership DimensionsTrait dimensionLeader skillsKnowledgeCommunicationPlanningVisionCopyright ? 2017 Pearson Education, Inc.4-8 Leadership DimensionsNothing can damage a quality improvement effort faster than management’s failure to consider implementing changes that employees recommend.Another important attribute of quality managers is commitment over the long term.Commitment to quality means that leaders provide fun