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物业运营管理信息化项目建设方案书
版 本： 第 V1.2 版
建立日期： 2010-03-02
目 录
一、前言 ··············································4
二、 总体方案设计 ··········································5
2.1 项目背景 ···································· 5
2.2 需求的分析 ··································· 5
2.3 项目建设目标 ·································· 6
2.3.1 总体建设目标 6
2.3.2 详细建设目标 6
2.4 系统应用拓扑 ·································· 8
2.5 系统网络框架 ·································· 9
2.6 系统总体功能结构 ································10
2.7 系统功能介绍 ··································11
2.7.1 乐天集团报表管理系统 ·····························11
2.7.2 资源管理 ···································12
2.7.3 招商管理（CRM） ·······························13
2.7.4 租赁管理 ···································14
2.7.5 财务管理 ···································16
2.7.7 工程设备 ···································26
2.7.8 辅助功能 ···································28
三、 运行环境要求 ········································· 30
3.1.1 硬件环境要求 ·································30
3.1.2 系统部署要求 ·································31
3.1.3 网络环境要求 ·································31
四、 实施与服务 ·········································· 32
4.1 项目实施计划 ··································32
4.2 实施软件系统管理的要求 ·····························33
4.3 实施过程控制要求 ································35
4.4 实施计划表 ···································37
五、 服务保障体系 ········································· 39
5.1 维护服务内容 ··································39
5.2 售后服务方式 ··································40
六、 乐天公司简介 ········································· 41
6.1 公司简介 ····································41
6.2 部分典型客户 ··································44
6.3 技术实力 ····································45
七、 系统报价 ··········································· 46
一、 前言
作为中国最大的房地产以及物业管理行业软件独立供应商，乐天公司一直以来在系统开
发上积极投入，并与各合作伙伴展开积极的深度合作。过去的十多年，乐
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