旅游服务实用英语unit_4.ppt

Unit 4 Checking in Part 1 Situational Dialogues 1. Lily, the local guide, has led a tour group to the hotel. Now they are at the reception desk of Beijing International Hotel. Lily should work together with the tour manager, Mr. Brown, to make sure that all the guests are well accommodated at the hotel. The following dialogue is between them and the receptionist of the hotel. Receptionist: Good afternoon, welcome to Beijing International Hotel. What can I do for you? Lily: Good afternoon. I’m Lily from China Youth Travel Service. We have booked ten standard rooms with your hotel. Receptionist: Just a moment please. Let me check. (After a short while) Receptionist: Well, yes. Your travel agency has booked ten standard rooms for a group of 20. This group will stay for a week at our hotel. Will you please fill in the registration forms? Lily: OK. Please give these forms to me and I will hand them out. Receptionist: Thank you. And here you are. (The local guide receives the forms and hands them out to the tourists. Several minutes later, they hand in the forms to the local guide.) Lily: These are our registration forms. They’ve been filled out. Receptionist: Good. May I take a look at your passports? Mr. Brown: No problem. Here they are. Receptionist: I’d like to confirm your date of departure. You are going to leave next Tuesday, October 10th, right? Lily: Yes. Receptionist: Here are the room keys. The bellman will show you to your rooms. Lily: Thank you. (The local guide receives the keys from the receptionist. She hands them out to the tourists.) Mr. Brown: Lily, let me help you to hand out these keys. Lily: OK. Please make sure that all the tourists get the right keys to their rooms. 2. The situation is the same as the above. Receptionist: Welcome to our hotel. What can I do for you? Local guide: Hello. My name is Zhang Feng. I’m a local g