【精品】前厅部英语培训教程.doc

前厅部英语培训教程 迎接客人 Good morning Good afternoon Good evening I’m glad to meet you. 很高兴见到您 提供帮助 May I help you?(比较委婉) Can I help you? What can I do for you? Is there anything I can do for you? 询问姓名、房间号、电话等情况时 May I have your name? How to spell? May I have your room number? May I have your telephone number? 表示祝愿 Have a nice day with us. (祝您在我们酒店居住愉快) Enjoy your stay with us. Have a pleasant journey. /Have a good trip.(祝您旅途愉快) 客人离店时 Thank you for coming. 谢谢您的光临。 We hope to see you again. 希望再次见到你。 Welcome to our hotel again. We are looking forward to your arrival.(我们期待着您的到来) We look forward to seeing you soon. 听不清对方的话时 I’m sorry, I don’t understand. 对不起，我没有听懂。 I’m sorry, would you speak slowly? 对不起，您可以讲慢一些吗？ I’m sorry, I didn’t hear clearly, would you repeat it? 对不起，我没有挺清楚你能在重复一遍吗? I’m sorry, I beg your pardon? 对不起，请您再说一遍好吗？ 请稍等时 Just a moment/minute , please . 请稍等。 Wait a moment /minute ,please . Hold on ,please.(别挂断) Hang on,please. 对客人等候表示歉意 Sorry to keep you waiting, I’ve got it. 对不起，让您久等了，我找到了 (have you waiting) 感谢与回答 Thank you. Thanks. Thank you very much. That’s very nice of you. You’re welcome. It’s my pleasure. 不客气。 Not at all . Don’t mention it. 电话用语 注意：（接电话人自我介绍时不能说“I am ……而要用this is speaking.” 问对方是谁时不能说“who are you?而要说who is this ?”）Tom speaking ,who is speaking? 前台英语 Do you have a reservation? /Have you a reservation? 请问您有预订吗？ May I have your name? 我可以知道您的名字吗？ Mr. Wang, Just a moment please. I’ll check the computer. 王先生请稍等，我查一下电脑。 Sorry to keep you waiting, I’ve got it. 对不起，让您久等了，我找到了。 May I have your passport, please? 我可以看一下您的护照吗？ Please fill in the registration form ? Thank you. 请您填写一下登记单好吗？谢谢。 What method of your payment, by credit card or in cash? 我可以知道您的付款方式吗？是用信用卡还是用现金？ May I have it for imprint, please? 我可以为您刷卡吗？ Please sign your name here. 请您在这里签字。 May I have some deposit? 您可以付一些预付金吗？ This is your welcome card and key card, your room number