co在mmunication英文文献.ppt

Introduction Discuss： What is communication? Give some examples of different types of communication ? Learning objectives Chapter Outline 人际风格与沟通特点 沟通者战略的选择 授权的 权变因素 组织规模：大↑ 授权↑ 责任或决策的重要性：重要↑ 授权↓ 任务复杂度：复杂↑ 授权↑ 组织文化：信任程度↑ 授权↑ 员工素质：素质↑ 授权↑ 降低冲突的方法 回避 (avoidance) 有些冲突是无关紧要、情绪激动、潜在的破坏威力强大时, 回避(避免或是抑制冲突), 反而是上策。 迁就(accommodation) 将他人的需求和利益放在個人的利益之上, 以维持和谐的关系。 强迫(forcing) 牺牲他人以满足个人的需求。 妥协(compromise) 各方都必须放弃某些利益。 合作(collaboration) 最佳的双赢情况, 各方都获得了利益的满足。 Thank you for your time ! Unlike hearing, active listening, which is listening for full meaning without making premature judgments or interpretations, demands total concentration. The average person normally speaks at a rate of about 125 to 200 words per minute. However, the average listener can comprehend up to 400 words per minute. The difference leaves lots of idle brain time and opportunities for the mind to wander. * In a networked computer system, an organization links its computers together through compatible hardware and software, creating an integrated organizational network. Organization members can then communicate with each other and tap into information whether they’re down the hall, across town, or anywhere on the globe E-mail is the instantaneous transmission of messages on computers that are linked together. Some organization members who find e-mail slow and cumbersome are using instant messaging (IM) A voice mail system digitizes a spoken message, transmits it over the network, and stores the message on a disk for the receiver to retrieve later * Fax machines can transmit documents containing both text and graphics over ordinary telephone lines. Electronic data interchange (EDI) is a way for organizations to exchange business transaction documents such as invoices or purchase orders, using direct, computer-to-computer networks. Organizations often use EDI with vendors, suppliers, and customers because it saves time and money * The limitations of technology used to dictate that meetings take plac