《演示与沟通技巧》.ppt

演示与沟通技巧 CONTENTS 内容 Programme 纲领 Introduction 介绍 Communication 沟通 Presentation 演示 PROGRAMME－a two day interactive course纲领－一个为期二日的参与的课程 Objectives 目标： Understand the elements of clear communication 了解在清晰的沟通中有关的因素 Develop different strategies for communicating with different types of people 用不同的策略与不同类型的人作沟通 SOME COMMON MISTAKES IN  COMMUNICATION 交流中常见的错误 We talk too much and listen too little. 说得太多，听得太少。（夸夸其谈） We fail to listen empathetically. 没有投入地听取对方意见。（设身处地） We are unaware of such non-verbal communication as facial expressions, mannerism, and the like. 未能捕捉到面部表情、眼神等非语言交流信息。 （过于自信） SOME COMMON MISTAKES IN  COMMUNICATION 交流中常见的错误 We assume the rest problem is one thing, when it may be something quite difference. 自以为了解真正的问题，实际不然。(刚愎自用） We do not recognize the importance of the communication process. 没有认识到交流的重要性。（强权管理） We make the mistake of believing that all people behave in uniform ways, and we ignore their individuality. 错误地认为所有人的行为方式相同，忽视了交流对象的 个性。（以一概全） SOME COMMON MISTAKES IN  COMMUNICATION 交流中常见的错误 We fail to realize that most management problems can be traced to poor communication. 没有意识到大多数管理问题都是交流不畅所致。 （畅所欲言） We often forget that it is not just what we say that communicates our thoughts to others, but what we do. 忘记了交流不仅仅需要语言，不需要行动。 （口是心非） LADDER 阶梯 L = LOOK (EYE CONTACT) 看（眼神接触） A = ASK 问 D = DO NOT INTERRUPT 不打断他人 D = DO NOT CHANGE THE TOPIC 不转换话题 E = EMOTION 情感 R = RESPONSE 反应 Delivery 演说的态度 Read speech 阅读演讲稿 safest 要谨慎地 more polished 更精练的 need rehearsal 需要排演的 lacks spontaneity 缺少自然感 Delivery 演说的态度 tell stories 讲述故事 use word pictures 用生动的描述字句 movement 动态 humour 幽默？ 損rops?“小道具” short (av. time 20 mins) 简短（大约时间二十分钟） Delivery 演说的态度 Con