商务英语试题库unit_8_1_.docVIP

Unit 8 Dealing with problems 8.1 Delays and problems vocabulary Fill the gaps in these sentences with suitable words form the list below. 1. If any merchandise is faulty the buyer can ……it and demand a ……. 2 If the goods are damaged ….., the suppliers may have to ….. the suppliers may have to ……………..the clients .if so, they can make an insurance ……….to recover this cost. 3. The consignment will be sent by ……….on a RoRo ferry. If there is any damage to the ……….,we will offer you a ……on your next order. 4. Our own technician can carry out ….. repairs or adjustments. But call the supplier’s service engineer if a ………. repair or …….. is required. 5. The guarantee ………last year and, unfortunately, our service contract was not renewed and is now …………… 6. Due to unforeseen …………., we couldn’t clear the goods through customs, so we paid a ………….charge while they were held in a bonded warehouse. 7. Exporters have to know about trade restriction, such as federal or governmental ……… and……… 8. They also have to know the meaning of terms like CAD……………and d / p ……………..the local can provide useful advice to exporters. 8.2 Take it back, son Reading Read this article and then answer the questions follow. Servicing manufactured goods Take it back, son LOS ANGELES On June 8th the Supreme Court ordered Eastman Kodak to stand trial in a competition case about the repair of expensive photocopiers. It has thrown a spotlight on the increasingly hostile relationship in America between manufacturing companies and the firms that service and repair the goods, which the manufacturers produce. If firms chose to use an independent service company, it is alleged , Kodak refused to supply either the servicing firm or the customers with spare parts. In effect, Kodak was trying to get customers to agree not to employ any firms that completed with it for service contracts on the Kodak machines. Many economists would slide with Kodak, rather than the court. They