销售工作总结ENGLISH.pptx

PrefaceCatalogSales processSales processGet ready:Sales process Do You know the customer have the first impression in the shop layout???Customer reception and evaluation:the customer can also reflect these thingsVia phone???Good mannersShow roomCredibleProfessionalChannelReady to help othersJusticeTelephone callRespect for othersCare forConfidentEnthusiasmThe first impression is vital importance to customerSales processWhat is demand:According to the needs of different levels have different words.A.Maslow Need-hierarachy Theory Sales processCustomers really know their needs?What is demand:MaterialspiritualFashion appearanceA good pricePowerConspicuous4WDColorHonorableSeat numberDream come trueLarge spaceMeet the familyLow fuel consumptionSafetySales processAccording to the needs of different levels have different words.Can you put in front of that needs corresponding hereSales processWhich method should be used???Product introductionWalk-around presentationCustomer focusImplementation of key pointsSales processWhy to let customers drive???Test driveImplementation of key points： Safety firstSales processHow to invite customers to the shop again???Sales follow upImplementation of key points：Dont talk about price on the phoneWe must find customers convenient time to callSales processSales of the three elements meet?Customer purchase did set standard？Place an order:A lot of customers the first time to shop is to ask the price, how should I do?A buy signal?Ask price is equal to immediately purchase?Before the customers pay money to get the details, especially some easy complaints with the things must be emphasizedImplementation of key points：The choice of Hamburg type price methodHave confidence in yourself, your price is fair and reasonableLet the price gradient, let the price range is more and more small.Never in one step, because customers feel that you will have the price spaceControl the time, do not spend too much time on the price, guide customers to talk about