某某洲际酒店集团GTC培训课程.ppt

Day Two　第二天 First practice sessions第一次练习 Group Handling 对小组学员的管理 Increasing Participation 提高学员参与 (Evening Preparation) 晚间准备 Day Three　第三天 Second practice sessions 第二次练习 Course Review and Close 课程回顾及总结 “OVERHEAD”集体参与式 Direct to Individual 针对个人式 - Pose提出问题 - Pause暂停 - Place请人回答 P.P.P. “REFERAL” 求助式提问 “REVERSAL” 反问式 ? BUILD 进一步扩展 WHEN A QUESTION IS ANSWERED CORRECTLY... 当回答正确时 ? PRAISE 表扬 ? CONFIRM 肯定 ? REPEAT 重复 WHEN A QUESTION IS ANSWERED INCORRECTLY 当回答错误时 ? Acknowledge response - Never say: “No, that is wrong” 认可回答 — 千万不要说 “你说错了” Rephrase / Recap the question 重述问题 Ask for help from other delegates 请其它学员帮忙 Give the correct answer, if group cannot respond 如果小组中无人能够回答,则给出正确答案 Check all learners understand 检查是否所有学员都理解 WHEN THE ANSWER IS PARTIALLY CORRECT 当答案部分正确 ? ? Identify the correct part - praise confirm 指出正确的部分-进行表扬并肯定 Allow the learner to reason the remainder of the answer 让学员说出其给出另一部分答案的原因 Re-phrase if necessary 如果需要，重述问题 WHEN A QUESTION IS NOT ANSWERED 当学员无法回答问题时 Prompt them 提示 Rephrase 用更容易理解的语言表达问题 Re-cap if necessary 如有必要，回顾之前讲过的内容 ?’s DESIGNING AND STRUCTURING A LEARNING EVENT 6 设计并构建一个课程 之三 A Learning event is not complete without a consolidation 没有巩固部分的学习过程是不完整的 TO CONSOLIDATE 巩固 - Oxford Dictionary “To Solidify To strengthen To combine into a whole” 在牛津字典中,巩固的意思是强化，加强， 联系成整体 State why the consolidation is important 说出巩固部分在课程中的重要性 State 3 methods to consolidate a learning event 陈述进行巩固的三种方法 Explain how to complete a consolidation phase successfully 解释如何成功完成一个巩固的过程 CONSOLIDATION 巩固 Objective 课程目标 By the end of this part you