奔驰汽车售后服务流程资料大全(英文版).ppt

* Legend Check parts demand Graphic of ARIS Model Parts Support Process Event ARIS eEPK Object types And Or inclusive Or exclusive Function Proess- Interface v v X Back to process overview * Legend Check parts availability and delivery date Graphic of ARIS Model Parts Support Process Event ARIS eEPK Object types And Or inclusive Or exclusive Function Proess- Interface v v X Back to process overview * Legend Order parts/accessories Graphic of ARIS Model Parts Support Process Event ARIS eEPK Object types And Or inclusive Or exclusive Function Proess- Interface v v X Back to process overview * Legend Provide parts/accessories Graphic of ARIS Model Parts Support Process Event ARIS eEPK Object types And Or inclusive Or exclusive Function Proess- Interface v v X Back to process overview * Legend Lead back/dispose parts/accessories Graphic of ARIS Model Parts Support Process Event ARIS eEPK Object types And Or inclusive Or exclusive Function Proess- Interface v v X Back to process overview * Conduct check of workshop order according to check list and document it Legend Graphic of ARIS Model Conduct quality assurance Back to process overview Event ARIS eEPK Object types And Or inclusive Or exclusive Function Proess- Interface v v X * Arrange rectification of deficiencies Legend Graphic of ARIS Model Conduct quality assurance Back to process overview Event ARIS eEPK Object types And Or inclusive Or exclusive Function Proess- Interface v v X Settle all open points internally * Analyse quality assurance and deduce measures Legend Graphic of ARIS Model Conduct quality assurance Back to process overview Event ARIS eEPK Object types And Or inclusive Or exclusive Function Proess- Interface v v X Verify implementation of measures * Take over warranty claim data Legend Graphic of ARIS Model Process warrenty/goodwill claim Back to process overview Event ARIS eEPK Object types And Or inclusive Or exclusive Function Proess- Interface v v X * Check and compl