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™
Great Hotels Guests Love
IHG Annual Review and Summary Financial Statement 2008
Great Hotels Guests Love is not just a snappy slogan. It’s a guide to our
actions and our way of doing business. It puts our guests at the very
heart of everything we do. It’s about developing great hotels and brands
that stand out from the competition. It’s about doing things differently
and delivering great service. It’s about taking guests by surprise – going
beyond what they expect so they stay with us and recommend us to
others. Read all about how we have been working hard throughout
2008 to deliver Great Hotels Guests Love.
Inside... page 8 page 12
A great guest experience, We pride ourselves on
Caught on camera every time giving our employees
‘Room to be yourself’
This year we asked our employees to We want our guests to enjoy
take their own pictures and capture their stay and to come back again. Find out how we’re tackling
what Great Hotels Guests Love Read about what we’re doing the ‘war for talent’ and attracting
means to them. We had a fantastic to stand out from the crowd. the best people to work for us.
response and hope that you’ll find
the photographs we feature, marked
by the icon above, as engaging and
inspiring as we have.
Front cover photography:
Left: Photo by Charles Yap, taken at
InterContinental Paris Le Grand, France
Our recently retired chief concierge, Gilles
Harrault, shows off some of the tools of the
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