有哪些信誉好的足球投注网站- 1、本文档共74页，可阅读全部内容。
- 2、有哪些信誉好的足球投注网站（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。
- 3、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击 这里二次下载。
- 4、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。
查看更多
物业管理制度
之
客户服务中心
目 录
前 言······················································ 06
1、公司简介 ························································06
2、服务口号·························································06
3、管理宗旨·························································06
4、企业文化·························································06
5、员工箴言·························································07
6、物业服务常识·····················································08
第二章 组织建设····················································10
1、公司组织结构图···················································10
2、公司岗位结构图···················································10
3、客户服务中心组织职能图···········································11
工作职责···················································12
1、客户服务中心部门职责·············································13
2、客户服务中心岗位职责·············································13
2.1客户服务主管岗位职责··········································13
2.2客户服务专员岗位职责··········································13
2.3 前台接待专员岗位职责··········································14
客户服务中心作业流程·······································15
房屋交接流程····················································15
装修办理流程····················································15
业主自建申请流程················································17
咨询事务流程····················································18
投诉事务流程····················································20
报修事务流程····················································23
走访、回访工作流程··············································24
通知事务流程····················································25
物业档案管理流程················································25
其他事务办理流程················································27
客户服务中心管理制度·······································27
1、接待管理制度·····················································27
2、对外服务工作管理制度·············································28
3、走回访管理制度···················································28
文档评论（0）