软件外包的信任关系：一个印度软件公司的实证调查【外文翻译】.doc

外文翻译 原文 Trust in software outsourcing relationships: An empirical investigation of Indian software companies Material Source: Information and Software Technology Author: Nilay V Oza, Tracy Hall , Austen Rainer , Susan Grey This paper investigates trust in software outsourcing relationships. Our analysis of the literature suggests that trust has received a lot of attention in all kinds of business relationships. This includes inter-company relationships, whether cooperative ventures or subcontracting relationships, and relationship among different parts of a single company. However, trust has been relatively under-explored in software outsourcing relationships. In this paper, we present a detailed empirical investigation of trust in commercial software outsourcing relationships. The investigation presents what vendor companies perceive about getting trust from client companies in outsourcing relationships. We present the results in two parts—(1)achieving trust initially in outsourcing relationships and(2)maintaining trust in ongoing outsourcing relationships. Our findings confirm that the critical factors to achieving trust initially in an outsourcing relationship include previous clients’ reference and experience of vendor in outsourcing engagements. Critical factors identified for maintaining trust in an established outsourcing relationship include transparency, demonstrability, honesty, process followed and commitment. Our findings also suggest that trust is considered to be very fragile in outsourcing relationships. In this paper, we analyses Indian software outsourcing vendors’ views on the role of trust in software outsourcing relationships. The study is based on an empirical investigation of 18 high maturity software vendor companies based in India. We aim to investigate the critical factors to achieving trust in outsourcing relationships. In this study, we consider software outsourcing as the contracting out of part or all of a cl