全面质量管理应用于社区的知识管理系统外文翻译.doc

外文翻译 原文 An Application of Total Quality Management for Thai Communities Knowledge Management Systems Material Source: Project Office for Consortium on Doctor of Philosophy Programs Author: Poonsook Janpen, Kusuma Palaprom and Pong Horadal The knowledge needs are of various types. To identify essential knowledge, knowledge management (KM) is needed. Ability to manage quality of knowledge is becoming an essential core process sustainable development of today’s organizations. KM theories and approaches have been adopted that they are the processes and strategies for continuing improvement . Knowledge management is large and complex issue which includes management and operational practices and philosophies (as an ‘abstracts’), technologies (as ‘hard’), strategies and human behavioral traits (as ‘soft’). Then, they are different ways in working and results of KM implementations . Creation, transferable, usability, storing and reusability of the knowledge are the most important notions of knowledge activities in knowledge management systems (KMS). An organization’s KMS to provide competitive advantage needs both cognitive and social components, interconnected with individual member’s cognition and social practices. The structural indexes which identify knowledge agents, evaluate knowledge sharing among organization members, and objectively assess the contribution of knowledge agents are the benefits of KMS applications . Total Quality Management (TQM) is a continuous set of mindset that keeps on improvement processes for individuals, groups and whole organizations by understanding and discovering better process. Its major techniques provide a set of general governing principles; delight the customer, people – base management, continuous improvement, and managements by fact. TQM produces the excellence achieving results that delight all the organization’s stakeholders (this includes employees, customer, suppliers, society in general and those with financial interests