2014年售后服务管理系统论文.doc

售后服务管理系统论文 摘? 要售后服务管理是目前我国教育信息化建设迅猛发展的需要，又是我们管理部门监管最薄弱的环节。为了能适应教育信息化发展的需求，开发一套能够为教育局信息装备中心、各有关中标承建商或供货商、学校用户提供详细的故障申报信息、服务受理信息、服务处理结果信息，用户投诉信息等，保存售后服务响应及处的。根据教育信息化工程项目售后服务流程的特点和系统的建设目标，提出了管理系统结构模型，然后介绍了ASP开发工具如何与数据库连接及如何实现一个基于ASP的教育信息装备工程项目售后服务管理系统。关键词：ASP；数据访问对象(ADO)；结构化查询语句(SQL)? ? ? ? AbstractThe after-sales services management is an our country currently education information-based construction fast fierce development of demand, again is us management section to take charge of the most weak link.For the sake of ability orientation education information-based development of need, development 1 set can is Bureau of Education information material center, each relevant medium mark contractor or be provided for goods company, school and customer to provide detailed of break down declare an information, service accept an information, service processing result information, customer hurl tell information etc., keep the after-sales service respond to and place of.According to the characteristics of education information-based after-sales service process of the engineering item and the construction target of the system, put forward management system structure model, then introduction ASP development how tool is with database conjunction and how realization 1 according to ASP of education information material the after-sales service of the engineering item management system.Keyword:ASP;Data interview object(ADO);The structure turn search language a sentence(SQL) ? ? 目录摘要.......2ABSTRACT....3第一章 绪论......................41.1选题背景.51.1.1传统售后服务监管方法存在的问题.71.1.2本系统设计的目标..................9第二章 技术介绍.................102.1.1? SQL Server 2000的硬件和软件安装要求.................102.1.2　SQL Server 2000的特性..........132.2? ASP 简述.............152.2.1 ASP 简介 ...............182.2.2 ASP的特点 ...........212.2.3 IIS与ASP..........23第三章 系统总体设计...........243.1　系统的几个模块组成 .........263.2? 系统实现的总功能..........283.3? 系统数据库分析..........323.4? 数据库设计..................37第四章 系统详细设计.............