线上目录： 使用者与图书馆员需要什麽？.pptVIP

* * * * * * 線上目錄: 使用者與圖書館員需要什麼? Taipei, October 29, 2009 /us/en/reports/onlinecatalogs/default.htm 蔡淑恩 亞太服務部主任 OCLC 線上目錄: 使用者與圖書館員需要什麼? End-Users expect online catalogs: to look like popular Web sites to have summaries, abstracts, tables of contents to help find needed information Librarians expect online catalogs: to serve end users’ information needs to help staff carry out work responsibilities to have accurate, structured data to exhibit classical principles of organization /us/en/reports/onlinecatalogs/default.htm “Users bring expectations developed through Internet use into library environments.” — Alison Dellit and Tony Boston, National Library of Australia “Due to the popularity of web search engines ... users think they can find everything on a topic with a few well-chosen words.” —Roy Tennant “More and more, users want, expect, and pursue full text.” — Norm Medeiros Where does an end user’s definition of “quality” come from? 使用者對品質的定義從何而來? What factors influence an end user’s definition of “catalog quality” today? 當前是哪些因素影響使用者對目錄品質的定義? “Dewey arranged books by subject, but Amazon tries to find every way we might want to get from the A of a book we know to the B, C, and Z of books we don’t know, including the fact that lots of other people bought Z.” --David Weinberger, Everything is Miscellaneous, p. 62. The Task Before Us 我們當前的要務 “What is needed now is to integrate the best of both worlds in new, expanded definitions of what “quality” means in library online catalogs.” —Online Catalogs report How can what technical services does better reflect what end users want? Objectives of our metadata quality research此研究報告的目的 Start over without assumptions about what “quality” is Identify and compare metadata expectations End users Librarians Compare expectations of types of librarians Define a new WorldCat quality program … Taking into account the perspectives of all constituencies of WorldCat End users (and subgroups of end users) Libra