职场英语写作--Chapter_5_投诉理赔函.pptVIP

Unit 5 Letters of Complaints and Claims 1、Principles of Complaints rational rather than irrational objective rather than subjective specific rather than general friendly rather than hostile constructive rather than only negative 对所遇到的困扰，恶劣的服务态度，劣质的产品等提出抗议和改进的建议。 内容有理，批评有节。语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。 2、Components of Letter of complaints： （１）说明投诉的对象 （２）阐述投诉的具体原因 （３）表示希望投诉后能尽快得到改正 Letters of Complaints Model 1 Oct 28, 2009 Dear …, I am writing to complain about…. I trust you will take my complaints seriously and…. If it is not properly settled, I would ask you to give back my money, or I would complain to the concerned authorities. Yours sincerely, Name… Letters of Complaints Model 2 Oct 28, 2009 Dear …, I am writing to inform you that I find…unsatisfactory…. I hope you attach importance to this matter, and help settle it as soon as possible. Yours sincerely, Name… Letters of Complaints Commonly used expressions (常用表达)： (1) I am writing to show my great anger at your… (2) I am writing to protest against your… (3) I am writing to complain about… (4) My complaint about your… is based on the fact that… (5) Hope you will improve your… (6) I hope you will take steps to rectify this situation soon (7) It is high time you took some measures to solve… (8) I sincerely hope such things will never take place again. (9) You must rectify the situation, or I will take it to the court. (10) If you can’t give me a satisfactory answer, I will complain it to the Consumer Association Letters of Complaints Sample 1 Directions: Write a letter of about 100 words to complain about the bad service you have received. You do not need to write the address. Letters of Complaints Reference Writing Oct. 28, 2009 Dear Manager, I am writing to show my great anger about the bad service I encountered in your department store last Sunday. That saleswoman (No.411) was by no means patient enough t