汽车英语4—汽车英语实训篇 2010.10.08教师用书.doc

Module 1 Pre-Sale Service Project 1 Customer Development Part I. Workplace in Miniature Direction: Watch the video carefully and pay attention to the information provided by the customer: Match the questions and answers according to what you watch. Questions Answers （ C ） 1. Who Mr. Li is speaking with now? A. Yes. （ B ） 2. Who uses the car often? B. Mr. Smith. （ A ） 3. Does Mr. Smith want to buy a new car? C. Mrs. Smith. （ D ） 4. When will Mr. Li call back? D. After seven o’clock. Fill the blanks with the information mentioned in the video. ****销售部每日意向客户电话邀约回访记录表 销售顾问： 序号 回访日期 （年/月/日） 客户姓名 客户电话 拟购 车型 首次来店时间 来店次数 当前意向级别 本次邀约及商谈结果 销售经理批示 1 Mr. Harry ……. Toyota GL 1.6 MT …….. 1 …….. Pay a visit at 14:30 tomorrow afternoon Part II. Situational Practice Task 1 (略) Task 2 Will you be free tomorrow or the day after tomorrow? We can definitely fit need your needs. I will pay you a visit for a detail explanation. Don’t you take any interest in buying a new car? I hope I won’t disturb your dinner. Project 2 Customer Reception Part I. Workplace in Miniature Direction: Watch the video carefully and pay attention to the information provided by the customer: Choose the right answer according to what you’ve watched. Questions Answers （ C ） 1. Where is Mr. Gary? A. A hatchback. （ A ） 2. What type of car does Mr. Gary prefer? B. No. （ B ） 3. Li Wei recommends GOLF 6th to Mr. Gray because it’s less expensive. C. At a 4S store. （ D ） 4. Is that a test drive possible? D. Yes. True or false ( F ) Mr. Smith wants to buy a car himself. ( T ) Mrs. Smith cares much about the car’s appearance. ( F ) There are few choices of colors for the car. Part II. Situational Practice Task 1 A: Good afternoon, sir. Welcome to our 4S store. B: Good afterno