汽车英语4—汽车英语实训篇 Module 1 Project 1 Customer Development.ppt

尚辅网 尚辅网 * * * * ? 2010 Abby ? 2010 Abby ? 2010 Abby 尚辅网 站长站素材 SC.chinaz.COM Module 1 Before-sales Service 尚辅网 尚辅网 Receiving and making telephone politely Communicate with customers effectively Knowing how to develop customers Discussing the price with customers cleverly Knowing the format of contract Knowing the steps of signing contract Inquiring about the condition of customer’s new car politely Knowing customers’ feedback in proper way Welcoming customers warmly Learning to analyze customers needs and expectations Mastering interaction skills with customers Receiving customers politely and properly Knowing the procedures of introducing cars in six directions Knowing polite reception languages Introducing different types of car insurance Helping customers to select the appropriate insurance Customer Development Contract Car Insurance Receiving Customers in the 4s shop Customers’ Feedback Customer Reception 尚辅网 Contents 目录 Situational Practice Workplace in Miniature Secret to Your Success in Career Part I Part I Part I 尚辅网 岗位要求：用标准礼貌的用语接打电话，与潜在客户 有效沟通，为汽车销售做好准备 实训目的：应知：了解与客户沟通的基本知识 应会：学会管理、开发、搜寻潜在客户 Project 1 Customer Development 尚辅网 Part I Workplace in Miniature Direction: Watch the video carefully and finish the below. 尚辅网 Scene 1 May I Speak to …? (Li Wei is making a phone call. He wants to talk to Mr. Smith. ) Li Wei: Hello, this is Li Wei from JinTong Auto Sales Company. May I speak to Mr Smith? Mrs. Smith: Hello, but I’m sorry my husband is not in now. Li Wei: Oh, hello, Mrs. Smith. Since that I’d like to talk to you. Mrs. Smith: OK. Go ahead. Li Wei: You bought your car from our company on 15th Sept. 2006, yes? Mrs. Smith: That’s right. Li Wei: Then your car insurance and annual vehicle inspection is become due. Would you like us to do these for you? Mrs. Smith: Oh, thank