汽车英语4—汽车英语实训篇 Module 2 Project 5 Vehicle Delivery After Service.pptVIP

下载本文档

9
0
约 25页
2017-08-18 发布于广东
举报
版权申诉

汽车英语4—汽车英语实训篇 Module 2 Project 5 Vehicle Delivery After Service.ppt

1、本文档共25页，可阅读全部内容。
2、有哪些信誉好的足球投注网站（book118）网站文档一经付费（服务费），不意味着购买了该文档的版权，仅供个人/单位学习、研究之用，不得用于商业用途，未经授权，严禁复制、发行、汇编、翻译或者网络传播等，侵权必究。
3、本站所有内容均由合作方或网友上传，本站不对文档的完整性、权威性及其观点立场正确性做任何保证或承诺！文档内容仅供研究参考，付费前请自行鉴别。如您付费，意味着您自己接受本站规则且自行承担风险，本站不退款、不进行额外附加服务；查看《如何避免下载的几个坑》。如果您已付费下载过本站文档，您可以点击这里二次下载。
4、如文档侵犯商业秘密、侵犯著作权、侵犯人身权等，请点击“版权申诉”（推荐），也可以打举报电话：400-050-0827(电话支持时间：9:00-18:30)。
5、该文档为VIP文档，如果想要下载，成为VIP会员后，下载免费。
6、成为VIP后，下载本文档将扣除1次下载权益。下载后，不支持退款、换文档。如有疑问请联系我们。
7、成为VIP后，您将拥有八大权益，权益包括：VIP文档下载权益、阅读免打扰、文档格式转换、高级专利检索、专属身份标志、高级客服、多端互通、版权登记。
8、VIP文档为合作方或网友上传，每下载1次，网站将根据用户上传文档的质量评分、类型等，对文档贡献者给予高额补贴、流量扶持。如果你也想贡献VIP文档。上传文档

尚辅网尚辅网 * * ? 2010 Abby ? 2010 Abby ? 2010 Abby 尚辅网站长站素材 SC.chinaz.COM Module 2 After-sales Service 尚辅网 Contents 目录 Situational Practice Workplace in Miniature Secret to Your Success in Career Part I Part I Part I 尚辅网岗位要求：陪同客户去交车区，向客户解释已进行的工作、费用和进行的工作，如客户需详细的技术解释，通知技师，与客户一起到收银台结账，开具发票，提醒客户注意事项，送走客户实训目的：应知：了解售后服务维修完毕后交车的工作流程应会：能够向向客户解释已进行的工作、费用和进行的工作，提醒客户注意事项，使用规范专业的服务用语送走客户 Project 5 Vehicle Delivery After Service 尚辅网 Part I Workplace in Miniature Direction: Watch the video carefully and finish the tasks below. 尚辅网 Scene 1 Our Service Technician Did Find That Problem The service adviser is dealing with delivery to the customer after he checks the car. Service Adviser: Our service technician did find why the car trembles when it is braked. Customer: Yes? Service Adviser: Actually, our service technician traces to the rear of the dash area. He tightened everything up, and found something wrong with the clutch pedal. So we put a new one for your car. Customer: So no more trembles, yes? Service Adviser: Oh, I take it for a drive, and I couldn’t feel the trembles. We also did a 27 point inspection at no charge. Everything looks good. All these are free because your car is under warranty. Customer: So what if it comes back? Service Adviser: Well, give me a call. If you ever have any question about this car, whether it is tremble or something else, call me. You’ve got my business card. I’ll do everything I can to help you, ok? I’ve got all your records. Customer: Thank you. Next time I will bring it back to you, Service Adviser: All