店铺日常营运实用服务手册.doc

目 录 1、引言 1.1 SUPWAVE店面服务质量观---------------------------------------------------------------------- 1.1.1 质量的概念 ---------------------------------------------------------------------------------------- 1.2 质量的优势 ------------------------------------------------------------------------------------------ 1.3 SUPWAVE的CI形象标志释义 ------------------------------------------------------------------ 1.4 SUPWAVE的经营理念 ----------------------------------------------------------------------------- 1.5 加盟商的责任 --------------------------------------------------------------------------------------- 2、SUPWAVE连锁服务特色及优势 2.1 SUPWAVE连锁服务的定义------------------------------------------------------------------------ 2.2 SUPWAVE汽车连锁的定义 ----------------------------------------------------------------------- 2.3 SUPWAVE的服务特色 ----------------------------------------------------------------------------- 2.4 SUPWAVE的竞争优势 ----------------------------------------------------------------------------- 2.5 SUPWAVE顾客群体分析 -------------------------------------------------------------------------- 3、SUPWAVE店面日常管理 3.1 SUPWAVE授权施工中心的特点 ----------------------------------------------------------------- 3.2 店址和场地 ------------------------------------------------------------------------------------------ 3.3 店面情况 --------------------------------------------------------------------------------------------- 3.4 工作区域的安排 ------------------------------------------------------------------------------------ 3.5 店面陈列 --------------------------------------------------------------------------------------------- 3.6 设备的配备及维护保养 --------------------------------------------------------------------------- 3.7 工作环境的清洁维护要求 ------------------------------------------------------------------------ 4、员工岗位及职责 4.1 员工岗位职责 --------------------------------------------------------------------------------------- 4.1.1 店面经理 ------------------------------------------------------------------------------------------- 4.1.2 快洁队队长--------------------