基于承接商视角服务外包文献内容分析.pdfVIP

基于承接商视角的服务外包文献内容分析 王建军；何平 （大连理工大学管理学院，辽宁 大连 116024 ） 摘要：基于承接商视角的服务外包研究已成为国内外产业界和学术界关注的热点，文献数量呈逐年增加之势。采 用内容分析法，设计了一套包含6个一级类目和13个二级类目的编码目录，以年份分布、研究主题、研究方法、 学者贡献、出版物来源、研究背景为分析单元，分别对国内外于“1988-2009”年间发表的基于承接商视角的服务 外包文献进行深入的内容分析。系统地述评了国内外该领域的研究现状，并指出了该领域进一步的研究方向。在 此基础上，结合中国服务外包研究现状和存在的现实问题，对中国在该领域未来的研究趋势做出了展望。 关键词：业务外包；承接商视角；离岸外包；内容分析；文献综述 中图分类号：C932 文献标识码：A A Content Analysis of Literature on Outsourcing Research from the Vendor’s Perspective Wang Jianjun ；He Ping （School of Management, Dalian University of Technology, Dalian 116024, China ） Abstract： Outsourcing research from the vendor’s perspective has become a hot issue both in academia and industry areas. During the last few years, outsourcing research has resulted in an increase in the volume of literature devoted to the vendor’s perspective. Content analysis method was applied to design the coding catalogue which is composed of 6 first-rank categories and 13 second-rank categories, the articles published from 1988 to 2009 are reviewed in detail based on five units of analysis: period covered, research topics, research methodologies, scholars’ contribution, publications and research background. The research status in China and abroad are systematically reviewed respectively, and some future directions are proposed. Based on the results of content analysis, combining with the research status and practical problems of outsourcing in China, the research trends in our country are discussed. Key words ：Outsourcing ；Vendor’s Perspective ；Offshoring ；Content Analysis； Literature Review [3]