2-职业能力矩阵_20100220.xls

4.6-Basic SkillsBehaviors 4.5-人员管理 4.5-People Management-Eng 4.4-影响力 4.4-Influencing-Eng 4.3-推动成功 4.3-Driving for Success-Eng 4.2-思维方式 4.2-Thinking-Eng 4.1-自我管理 4.1-Self Management-Eng 4-Leadership Competence 3.5.1-HR Director 3.4.9 Tech. Service Manager 3.4.8-Sales Manager 3.4.7-Sales Representative 3.4.6-Logistic Manager 3.4.5-Product Manager 3.4.4-Customer Service Mgr. 3.4.3-Marketing Manager 3.4.2-Marketing Director 3.4.1-Sales Director 3.3.3-BU Purchaser 3.3.2-BU Purchasing Manager 3.3.1-BU Purchasing Director 3.2.2-BU Performance Manager 3.2.1-BU Resource Recovery 3.1.2-BU Safety Manager 3.1.1-Safety-BU Team 3-BU Tech. Competence Matrix 2.6.1-HR Manager 2.5.2-Purchaser 2.5.1-Purchasing Manager 2.4.1-Plant Controller 2.3.1-New Works Manager 2.2.3-Safety-Plant Team 2.2.2-Plant Safety Engineer 2.2.1-Plant Safety Manager 2.1-Prof. Dev. Guide 2-Plant Tech. Competence Matrix 1-Positions List Introduction _Hlt119311783 ? Rates the potential value of each direct customer (volumes, profitability, market share, financial health, growth strategy…) Analyse current and potential values, identifies star, average, etc, direct customers, taking into account the end customers 充分考虑终端用户，评估每个直接客户的潜在价值（产能，盈利能力，市场份额，财务状况，发展策 略...），并分析现有的和潜在的价值，并确定明星、平均等 ? Gets formal guarantees (e.g. letter of credit, mortgage) from the customer to balance potential loss 得到来自客户的正式保证或承诺（如信用证，按揭贷款），以平衡潜在损失 ? Identifies implicit/latent customers needs, taking into account customers environment, makes them explicit and checks that the customer agrees 识别潜在/隐性的客户需求，考虑客户的环境，得到他们的确认 ? Manages conflict situations while maintaining customers trust 做好冲突处理，同时保持客户的信任 ? Gives customer useful advice and assistance on how to improve his/her application mode, products, promotion, etc. 在如何提升他/她的应用模式，产品，推广等领域，向客户提供有用的建议和帮助 ? Defines implements action plans to restore/raise the confidence of his/her customers 制定和实施行动计划，以使他/她的客户恢复/提高信心。 ? Detects the signals which expres