answerthetelephone(DOC可编).docVIP

问候 每个电话应该以礼貌的问候开始例如， Hi, howve you been? Nice to hear from you 逐步表明来意 I’m just calling to ...作为过渡。例如， Im just calling to see if youd like to set up a meeting. So what can I do for you? 礼貌的打断别人 I would like to say something here, if I may…. Allow me to make a point. May I interrupt you for a second? 确认 Please let me confirm... So, let me make sure Ive got things straight... 结束电话 Good luck on that interview. hope you feel better soon。 Ill see you on Friday, then. Well John, its been a pleasure talking to you. 英语不好Just a moment, please. Hold the line, please. I’ll get an English speaker. Hold on, please. I’ll get someone to the phone. I’m sorry; my English is not good enough. I’ll have an English speaker call you back later. May I have your name and telephone number? 一、如何转接电话？ 有外国客户来电，可是找的人不是我，我该怎么转接？有以下几种情况： .接电话 1. Franklin Company Personnel Department. 2. Good morning Franklin Company, may I help you? 3. Personnel Department. This is Carol/Carol speaking. 办公室电话最重要的就是礼貌，所以不论是接电话或打电话，都应该先报自己及公司的名字。 Who would you like to talk to/speak to? Her line is busy at the moment. Can somebody else help you? Hes on another line right now.。 Hes talking a long-distance call now, what can I do for you? Sorry, his line is busy. Could you hold a moment, please? Hell be with you in a moment.。 Can you hold on, please? Just a moment. He is on his way now。 Could you hold on any longer? 1. Im sorry to keep you waiting. 2. Im sorry to have kept you waiting. 抱歉让你久等了。 现在不方便接电话 She has a visitor at the moment. 她现在有客人。 He is in a meeting now. 他正在开会。 Im sorry, but he is unable to come to the phone now.很抱歉，他现在无法接电话。 Im sorry, but I was just on my way out. Can I get back to you later? 很抱歉，我正好要出门，可不可以稍后再打给你 He is not in right now. 他现在不在。 No one answers in Mr. Scotts office. 史考特先生的办公室没人接电话。 Hes here but hes not at his desk right now. 他有来上班，不过现在不在座位上。 He hasnt come to the office yet. 他还没到办公室。 9. Im sorry, but he is out right now. 很抱歉，他刚才外出了。 .表达不在的理由中，上厕所这句是绝对不