世纪商务英语 写作训练——投诉信 .doc

Lesson 6 Letters of Complaint (投诉信) Key to Exercises Practice 1 Complete the following chart with the information given in the samples. Sample 1 Sample 2 Contact information John Dough 999 End Road New York City, NY 12345 Phone: (800) 122-3345 Fax: (800) 988-7765 Terry Ward College of BusinessBall State UniversityMuncie, IN 47300 Recipient Mr. Smith Dear Sirs/Madams Problem Poor service of the cashier Badly damaged computer sets What to be done Address this issue with the cashiers; Take business elsewhere if I receive this type of treatment again Replace all 20 sets as soon as possible; Put the damaged computer sets aside Closing Thank you for your cooperation in this matter. I look forward to hearing from you soon. Practice 2 In the letter of complaint, the writer usually includes what goes wrong (problem) and what the writer wants to do (action). Read the following sentences and write for the sentences showing the problem, A for the action. A 1. I now want to get a refund. A 2. In light of the expectations raised by your course announcement, I think we are entitled to a refund of our $350 registration fee. P 3. Specifically, the content did not match the course outline in your advertisements. P 4. When your mechanic is called, he rarely arrives within the four-hour time period designated by our contract. P 5. Unfortunately, since the product was returned to me it still has a continual leak from the storage tank. P 6. On September 10, our order for 280 women’s cotton sweaters was duly received, but we regret to say that 40 cotton sweaters in white color were seriously soiled. A 7. I would like to request a repair at no cost to me. A 8. I’d be grateful if you could send a replacement and refund my postage (￥55). 9. To resolve the problem, I would like to change the shoes as soon as possible. P 10. My next-door neighbor frequently holds parties in the evening that sometimes last past mid-night. Practice