Call centre技术在港口企业的应用.pdf

ISSN1009—3044 and ComputerKnowledgeTechnology电麓知识与技术 V01．5，No．15，May Tel：+86—551-56909635690964 2009，PP．4079-4080,4086 Call centre技术在港口企业的应用 郑新榕 (天津港通信导航公司，天津300456) 摘要：在日趋激烈的市场竞争中，各个行业的龙头企业把对客户的服务质量提到了前所未有的重要地位。随着电信技术的飞速发 新的港口企业客户之路．取得了良好的社会效益和经济效益。 关键词：callcentre技术；港口企业；国内第一家；客户服务；动态发布集港信息 中图分类号：G20 文献标识码：A 文章编号：1009-3044(2009)15堋9—02 PortofCallCenter inthe TechnologyEnterprise Application ZHENG Xin‘—rong Port 300456 Communicationsand (Tianjin NavigationCompany，TianjinChina) various tOthe ofservicetOcustomeP3referredtO Abstract：Inthe fiercemarket in industries increasingly competition，enterprises quality the the of the oftelecommunications and position technology，caUcentretechnology important unprecedented．Withrapiddevelopment ofthesurface．thenumberofbanksusedmobilecommunications asa meansofcustomer enterprises。and growingmaturity large by major this first inNorth Port firstinthe caUcentre into service，Incontext，the sector，will port China—TianjinHoldings，the port technology a the customers thefieldofcustomerserviceand and withtheinnovationOUtofroadtO integrated portenterprise portoperationsclosely achievedsocialandeconomicbenefits． go