北交商务英语答案.doc

Unit 2(2) 1 Which of the following can help you to gain understanding while listening over the telephone? A. A clear line connection B. Tone of voice and stress C. Gestures D. Using simple language 你的答案 ??????B ?? (Key analysis)：(Task #1 Reading Activity, Topic 2 Telephoning) B is the best answer. Learning to listen to a person’s tone of voice and hear the words they stress are the key to interpreting their message. A) is not the complete answer to understanding. Certainly a good connection helps in hearing all the words, but it does not help you to interpret the real message. C) Gestures are a person’s body language, what they do with their hands and arms. They do help us to gain understanding when talking face to face, but not on the phone. D) Using the simplest language possible does help language learners, but it doesn’t necessarily mean that they will still understand and interpret the message correctly. 2 A client is giving you names, addresses and phone numbers that you cannot write down easily. What is the best thing to say to them? A. “How do you spell____? Let me read that back to you.” B. “I’m sorry. I didn’t catch it.” C. “Please speak more slowly.” D. “I didn’t quite understand what you mean.” 你的答案 ??????A ?? (Key analysis)：(Task #2 Reading Activity, Topic 2 Telephoning) A is the best answer. Accuracy is essential in business communication. So always ask for spelling of names and repeat what you have written down to confirm information. B) Saying this may make the speaker pause, but they may not be sure which details you are not getting. C) This helps you to hear and write the information more easily. However, it doesn’t help you to get the spelling of important names. D) This is asking for clarification. Names and numbers are not really information to clarify, rather they need to be spelled (names) and repeated (numbers). 3 Someone is speaking very quickly over the telephone. What should you do? A. Say nothing. Try to guess the