自考商务英语沟通05002 Unit 3.pptVIP

Unit Three 3.1 I’d like to speak to… mobile phone phone booth Telephonist/operator话务员，接线生 put you through extension connect Switchboard电话总机 laboratory application literature agent Golden rules for making phone calls Plan your call by making beforehand Talk slowly and clearly Listen carefully to what the other person says Note down important details (numbers, spellings, dates and times, etc) Check back that you have understood important details correctly Follow up the call with a fax, e-mail or letter, confirming the details. 3.2 telephone tips A first-time call to a stranger often involves mutual suspicion and uncertainty. Maybe fax or email ahead to say when you’re going to call and what you’re going to talk about, then both of you can be prepared and less time will be wasted. You can make everything easier if you speak clearly, slowly and carefully. The way that you speak has an enormous effect on the way your listener perceives you. Just saying Hello abruptly when you answer the phone may sound unfriendly, impatient. telephone tips The caller must try to establish links, such as mutual concerns or acquaintances and state his or her business clearly. Identify yourself or your department, so that the other person knows exactly who they’re dealing with. It makes a big difference if the person you’re talking to on the phone knows you even if you’ve only corresponded. Always check back any important information you’re noted down. Send a follow-up fax, email or letter if necessary. 3.2 Getting people to do things Stuffy Non-smoking zone Receipt Courier Prototype Sub-contract Stick-on labels Batches There’s been a mix-up about the labeling of product number 15437B Exponents to express requests Do you think you could help me with…. Sure Could you, would you mind… I won’t be able to… I’d like you to do I’m sorry but I can’t Could you just… Exponents to express offering to help Would you like a hand with If you’re sure it’s no trouble Would you like me to That’s v