《《BMC_BPWP_ISO20160》.pdf

beSt pract IceS WHIte paper ISO 20000: What’s an Organization to Do? table of contents a bStract 1 a Natural Next Step 2 ITIL 3 COBIT 3 BS 15000 3 a clOSer lOOk at ISO 20000 3 tH e Impact Of ISO 20000 4 Should an Organization Seek Certification? 4 For Organizations Not Seeking Certification — Use ISO 20000 as a Guide 5 Importance of Continual Improvement 5 ImpOrtaNce Of a utOmatION t O ISO 20000 6 Advantages of Automation 6 Select INg tHe rIgHt a utOmatION S OlutION 6 Support ITIL 6 Maintain a CMDB 6