《《ITSM Capacity Mgmt Service Brief》.pdf

RL ConsultingRL Consulting RL ConsultingRL Consulting People • Process • Technology Organization • Integration IT Services Management Service Brief Capacity Management Prepared by: Rick Leopoldi May 25, 2002 © Copyright 2002 RL Consulting. All rights reserved. Duplication of this document or extraction of content is strictly forbidden. ITSM SERVICE BRIEF – ITSM CAPACITY MANAGEMENT Introduction A primary focus of IT Service Management (ITSM) is the application of IT best practices (founded in ITIL) to enable IT to be a more effective service provider across the enterprise to satisfy the organization’s business requirements. Although managing the IT infrastructure itself is a necessary component of most ITSM solutions, it is not the primary focus. Instead ITSM addresses the need to align the delivery of IT services closely with the needs of the business. This involves a transformation of the traditional Business - IT paradigm into one that is process-oriented, proactive, and enterprise wide. This service provider paradigm encompasses IT best practices using the perspectives of people, process, technology, organization, and integration. Within this ITSM service provider paradigm there are several focus areas such as business objectives, service level objectives, and technology infrastructure that along with other areas play critical roles in the ITSM methods and best practices. Capacity Management provides a detailed level analysis or profile of existing IT technology inf