《《ITSM Data Management Process》.pdf

RL ConsultingRL Consulting RL ConsultingRL Consulting People • Process • Technology Organization • Integration IT Services Management Data Management Process White Paper Prepared by: Rick Leopoldi May 25, 2002 © Copyright 2002 RL Consulting. All rights reserved. Duplication of this document or extraction of content is strictly forbidden. ITSM – DATA MANAGEMENT PROCESS This paper discusses the processes and methods to define, characterize, and orient data within the storage technology hierarchy. In addition, it addresses various and necessary data usage and profile characteristics to effectively manage data and storage with an IT service management perspective. Introduction Managing physical and logical storage devices is a necessary part of storage management. That is, understanding the performance, capacity, and utilization of storage devices is critical to any storage management effort. However within a larger scope of IT service management, it is not the only part. Managing the data that resides on the storage devices is an essential part of an ITSM effective data and storage management effort. Data management implies an understanding of the data usage requirements, characteristics and life cycle and employing them to manage data on physical and logical storage devices. Analyzing 3 separate areas of data can accomplish this; data definition, data usage life cycle, and data profile characteristics. Once completed, a more effective ITSM dat