《《ITSM Models》.pdf

WWellcome!! UUsiing M Moddells f for I Incididents, P Problblems, Ch Changes and Requests Jayne Groll, ITSM Academy © ITSM Academy 1 About ITSM Academy  Accredited Education  Ft. Lauderdale, Dallas, Wash DC Phoenix - Public  ITIL FoundationITIL Foundation  Corporate on-site Classes  ITIL Foundation and Managers Bridge  Virtual Classes  ITIL Lifecycle, Capability and MALC  Courseware LicensingCourseware Licensing  Certified Process Design Engineer (CPDE)  Alumni Program  ISO/IEC 20000 Foundation  PMI Global Education Provider  Microsoft Operations Framework (MOF)  Federal GoFederal Government (GSA)ernment (GSA) Foundation Contractor  Certified Woman-Owned  Practical, Value-Add Workshops  TTens o f thf thousandds o f lf learners  Apollo 13 - an ITSM Case Experience™ trained since 2003  Visible Ops: The Class  ITSM Professional Diplomas  ITIL, MOF, ISO 20K Awareness  And More! Welcome! © ITSM Academy ©© BayCareITSM AcademyHealth System 2 Agenda