《《IT职业英语教程2级软件类_Unit03_SpecifyingCustomerNeeds》.pdf

Unit Three Specifying Customer Needs 事 Specifyi髓翻$胡锦翻醋制蜡告辑罐革 明确需求 3.1 Making appointments Listening speaking 3.2 Discussing software functi。ns Technical conversations 3.3 Software requirements specifications Reading 3.4 E-mail technical writing Writing Listening speaking ~·····~··~iMaki·~··~~~i~£i峭壁骂骂 A. Warm-up II到 Have you ever made appointments with friends or colleagues? Do you think making an appointment or setting up a meeting is a tough thing to do? The following audio may change your mind. Listen carefully and learn how to make similar arrangements. Now try to answer these questions. 1. What is the name of the caller? 2. What is the caller expected to do? 3. When is the meeting going to take place? B. Making appointments over the phone 噩噩 David Zhang is making a telephone call to a partner in order to make an appointment. Listen to this conversation and learn how an appointment is set over the phone. The sideboxes denote what the speaker wants to accomplish with his/her words. 1…ng the Operator: Apple Computers, Inc. Good morning. company name greeting David: Hello. Can you transfer me to Ms. Judy Thomson‘ 才叫g 叫缸 the right person please? Operator: Ms. Thomson is b