《3-16-01_Six_Sigma》.ppt

How good is good enough? How can we get these results 13 wrong drug prescriptions per year 10 newborn babies dropped by doctors/nurses per year Two short or long landings per year in all the airports in the U.S. One lost article of mail per hour The answer is: Six Sigma What is Six Sigma Six Sigma as a Philosophy 3 Sigma Vs. 6 Sigma Focus: The End User Customer: Internal or External Consumer: The End User the “Voice of the Consumer” (Consumer Cue) must be translated into the “Voice of the Engineer” (Technical Requirement) Six Sigma as a Metric Non-Liner Decrease Six Sigma as a Tool Six Sigma as a Method A Traditional View A Non-Traditional View Distinguish “Vital Few”from “Trivial Many” Strategy by Phase - Six Sigma Organization A Black Belt has…, and will… Black Belt Training Corporate Commitment Corporate Commitment (Cont’d) Motto: Quality is our job Customer satisfaction is our duty Customer loyalty is our future Barrier Breakthrough Plan Other Companies have Black Belts Program GE has very successfully instituted this program 4,000 trained Black Belts by YE 1997 10,000 trained Black Belts by YE 2000 “You haven’t much future at GE unless they are selected to become Black Belts” - Jack Welch Kodak has instituted this program CEO and COO driven process Training includes both written and oral exams Minimum requirements: a college education, basic statistics, presentation skills, computer skills Other companies include: Allied Signal -Texas Instruments IBM - ABB Navistar - Citibank Assignable Cause Outside influences Black noise Potentially controllable How the process is actually performing over time Common Cause Variation Variation present in every process Not controllable The best the process can be within the present technology Design of Experiments (DOE) To estimate the effects of independent Variables on Responses. Terminology Factor – An independent variable Level – A value for the factor. Response - Outcome Why use DoE ? Shift the av