《IBM Best OF POS Conf》.ppt

IBM Retail Store SolutionsProviding solutions for customer serviceKevin Kitchin – IBM RSS South AfricaNicki Clarke – Marketing Manager IBM RSS UKISA Who are RSS? RSS WW GM, Steve Ladwig, sits on on the NRF Foundation Board RSS heritage is in Point of Sale (POS) hardware IBM recognised as the ‘Preferred Retail Solutions Vendor’ by Frost Sullivan, 2005 IBM holds the number one POS market share position worldwide (Clarendon Reports) Over 30 years experience in Retail Highest number of patents in the industry Products are Retail hardened – this means they are very well tested to withstand all conditions Focus areas 2007 - TotalStore Market Highlights Important Trends are Shaping Today’s Retail Industry Retailers’ Store Challenges and Focus Existing Store Constraints Require a Look for New Solutions to drive Success The Next Generation Store IBM Retail Service Oriented Architecture (SOA) for Retail IBM Kiosk Solutions for self service  Anytime, anyplace, anywhere Introduction The opportunity for self-service solutions is truly cross-industry and significant… The self-service market is seeing double-digit growth YoY with WW $3-4Bn estimated in 2006 (source: Clarendon data) Self-Service solutions are configured in a number of ways such as the IBM Anyplace Kiosk (APK) (Rank Group, Woolworths) as well as Point of Sales products with integrated touch screen technology (Debenhams, Argos) Retailers are finding that the cost-effectiveness of the IBM solution, coupled with the retail-hardened design that lasts for 5-7 years is a winning combination that delivers a compelling ROI vs. conventional kiosks Examples of major retail-optimised solutions include: Guided Selling, Product Information, Music Preview, Self Order, and HR And it’s not just about retail…. We have success stories covering all IBM sectors IBM kiosk solutions benefit from the skills and expertise of IBM Global Services. The custom kiosk practice has expertise in both Travel