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Discover this land,
like never before.
Brand USA
4A’s Jay Chiat Awards
NEW BRAND
IN BRIEF
USA.
Three simple letters jam-packed with perceptions… and misperceptions.
There was a time when Times Square and The Grand Canyon were
enticing enough to attract tourists worldwide. But 9/11-era airline security,
unpopular foreign policy, and increasing interest in “newer” destinations
has led to the first-ever decline in US tourism.
This is the story of a country that was once the world’s darling, but whose
reputation had become tarnished among foreign tourists over the past
decade — costing America thousands of jobs annually, and billions in
tourism spend.
In the Fall of 2011, we were tasked with turning this around. We would
create America’s first tourism brand from scratch — across multiple
languages and touch points, to an audience as large as the world… all in
less than eight months.
But, how does one sell America to the world?
We will show how Planning uncovered the insights needed to craft a
creative strategy that would welcome international tourists back to our
shores, help them see the US through fresh eyes, and remind the world
why it fell in love with America in the first place.
This is the story of how we helped the world rediscover this land, like
never before.
THE SITUATION
America — no longer the world’s darling
There was a time when the USA was considered the world’s beacon,
a place that held a dream for all. But complicated entry procedures,
unpopular politics, and the emergence of newer, hipper travel destinations
conspired to lure tourists elsewhere. Our share of the booming global
tourism market had declined 37% over the last decade, resulting in
467,000 lost jobs annually and $606 billion in lost revenue.
America had become “middle-aged,” neither as attractive as the timeless,
historical destinations of Europe, nor as alluring as the newcomers of
the East.
As the only indu
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