IT职业英语 高巍巍 Unit4 Computer graphics 4 2 listening新.pptVIP

IT职业英语 Unit4 Computer graphics Section Two Listening Listening 1 Kevin: Hello, this is Adobe Systems Customer Service. What can I do for you? Customer: Hello, something is wrong when I start the Photoshop CS2 program I just bought. It prompts “msvcrt11.dll could not be found and reinstalling might solve the problem.” Kevin: Oh, you are probably using plug-in for older versions of Photoshop CS2. Customer: Then what can I do to solve this problem? Kevin: You can solve it by removing all the original and third-party plug-ins designed for older versions of Photoshop CS from the Plug-ins folder. Customer: Sorry, I don’t think I have this problem. I bought your latest product, and this is my first time to install it. Any other suggestions? Kevin: In that case, you must have selected the customized mode, haven’t you? Customer: Oh, yes, I have. Kevin: If this is your first time using this software, we suggest you use the full installation mode so that all the dlls can be installed to the Windows system folder and then you will not have any missing components. Customer: OK, I got it. Thanks for the help. Kevin: You’re welcome. Thank you for using Adobe Systems products and services. Goodbye. Listening 2 Kevin: Hello, Autodesk Support Center. Can I help you? Customer: Hello, this is Jimmy speaking. I am using AutoCAD 2007 to handle a sophisticated project blueprint. I want to delete an empty layer, but it won’t work. What’s the problem? Kevin: you should be able to delete an empty layer. Is there any other layer that has references to it? Customer: I don’t think so. Kevin: well, if you are sure that all the objects and references from other layers are removed, this layer is probably frozen in a AutoCAD view port. Unfreeze it, and you can delete it. Customer: Ah, yes. I got it. That will solve the problem. Thank you. Kevin: You’re welcome. Thank you for using our products and services. * * *