IT职业英语 高巍巍 Unit5 Communicate Online 5 2 listening新.pptVIP

IT职业英语 Unit5 Communicate Online Section Two Listening Listening 1Referring to a User Manual 这星期，Kevin接受了一些有关如何委婉的回答问题的培训。Lily告诉他：“如果问题过于笼统，你最好给询问者提供一个参考，比如说请他查询在线常见问题列表。” Kevin点点头。这时电话铃响了…… Exercise 4 Listen to the dialogue again and fill in the notes outline. 1. The Chen Lin is calling _________about _________. 2. The network adapter in the computer of Chen Lin is_____________. 3. Michael considered the question to _________________ and not directly answer. 4. Finally, Michael __________________ to solve the problem. Transcript 1 (Ring~~~~~~) Kevin: Creative Software. Hello, what can I do for you? Customer: Hello, this is Chen Lin. I just bought a personal computer produced by your company. But I have no idea how to access the Internet. Can you help me? Kevin: Do you have any problem with the network adapter or something? Customer: No, there is noting wrong. By the way, what is a network adapter? I have no idea how to use my computer to access the Internet. Can you tell me how to do that? Kevin: If you want to know about the fundamentals of network operations, I would advise you to read our Users’ Manual first. There are detailed explanations in it. Customer: Well, if you say so, I will read that first. Thanks. Kevin: You’re welcome. Thank you for your calling. Listening 2 Creating a wireless connection Kevin是一家电脑公司客户服务部门的员工，一天他接到一位客户的电话，咨询如何创建无线网络连接。他该如何答复呢？ Transcript 2 (Ring~~~~~) Kevin: Hi, Creative Software Corporation Customer Support. Can I help you? Customer: Hi, Good morning. I am trying to use the wireless LAN on my Windows XP system. but I can’t access the network. Please tell me how to enable the connection. Kevin: You should first check whether your operating system has recognized your WLAN adapter. Check it in your Device Manager. Customer: Oh, I checked. Everything is fine. Kevin: Then you should try to configure it the correct way. Open Properties interface for TCP/IP in your adapter Properties page, and let the system automaticall