提高旅游员工职业素质的途径分析杨文宇.doc

辽宁省高等教育自学考试人力资源管理专业（本科段） 毕业论文 沈 阳 大 学 论文题目∶提高旅游员工职业素质的途径分析 学生姓名∶ 杨文宇 准考证号∶ 010411102027 指导教师∶ 张素梅 完成日期∶ 2012年9月1日  提高旅游员工职业素质的途径分析 内容摘要： 新世纪的社会是全球信息化和市场化的高科技社会。旅游业已成为新世纪最具有发展潜力的产业之一。我国旅游业的发展也将影响着我国社会经济快速、持续、稳定的发展。旅游人力资源是提升我国旅游业国际竞争力和可持续发展能力的重要保障。现代旅游企业竞争的实质是人才的竞争，旅游从业人员的职业素质决定了旅游企业的生死存亡。世界上大多数发达国家都把旅游业作为创汇的重要手段，很多不发达国家和地区也通过发展旅游业来带动地区经济的发展。由于旅游人员的职业素质的提高决定着旅游业的发展，因此，如何提高员工职业素质已成为新形势下旅游企业亟待解决的问题。本文从分析提高旅游企业员工素质的必要性出发，探讨了当前旅游企业员工职业素质存在的问题，提出了提高旅游企业员工素质的方法及途径。 关键词∶旅游企业、员工职业素质、企业文化  Abstract: It is a global informatization and the marketability high tech society in New Age The tourism has become one of the most potential development industry in the new century. Our country’s tourism development will also make our social economy development fast, continually and steady. The tourism human resources are promoted our country tourism international competitiveness and the sustainable development ability important safeguard. The modern Tourist business competitions essence is talented persons competition. The traveling jobholders’ quality is a very critical point of tourist business. In the world the majority developed countries take the tourism obtaining foreign exchange the important means and many undeveloped countries and the area also lead the local economy through the development tourism the development. The professional qualitys enhancement decides the tourism development, therefore, how to improve the staff’s quality is the topic which tourist business must resolve under the new situation. This paper analyzes the importance of enhancing the tourist business staff qualitys, probes the current tourist business staff quality existence question and proposes the method of improving the tourist business staff quality. Key words：Tourism enterprises, staff quality, corporate culture 目 录 前言……………………………………………………………………………………1 正文……………………………………………………………………………………1 一、员工职业素质概述…………………………………