Claimandsettlement商务索赔和理赔.ppt

Claim and Settlement索赔和理赔 1.1 Definition of Claim Claim means that in international trade, one party breaks the contract and causes losses to the other party directly or indirectly, the party suffering the losses may ask for compensation for the losses . 买方索赔： 品质低劣( Inferior Quality )； 品质差异( Different in Quality )； 包装不善( Deficient in Packing )； 数量短缺( Insufficient Quantity )； 运输延迟( Delayed Delivery )。 卖方索赔： 买方迟开、拒开信用证； 不按时付款赎单，无理拒收货物； (FOB)不按时派船或签订运输合同、指定交货地点。 如货物损失属轮船公司或保险公司责任范围，则受损方应及时提出索赔。 1.3 Responsibility (a) Claims against the seller. A claim may be filed by the buyer against the seller where the seller fails to make timely delivery or refuses to make delivery; where the goods delivered by the seller is not in accordance with the contracted quantity, quality, specification; and the goods are damaged due to improper packing etc. (b) Claims against the shipping company. The shipping company is responsible for the relevant losses and damages where shipping company is responsible for circumstances such as: the quantity of the goods is less than that stated in the relevant B/L; the goods have traces of damages under a clean B/L. (c) Claims against the insurance company. Under circumstances such as: goods in transit incur losses or damages that are caused by natural calamities, accidents and other events that are within the coverage of insurance, then the insurance company shall be responsible for the losses and damages. 索赔信函的写作步骤及常见表达方式： 2. Settlement 指在进出口交易中，因一方违反合同规定，直 接或间接地给另一方造成损失，受损方向违约方提出赔偿要求，以弥补其所受损失。一方对另一方提出的索赔进行处理，则是理赔（Claim Settlement） ★ the claim is reasonable ★ the claim is unreasonable 回复索赔信函（索赔合理的情况下）的写作步骤及常见表达方式： 3. Useful Expressions Accept a claim 同意索赔 Admit a claim 同意索赔 Entertain a claim 受理索赔 Dismiss a claim 驳回索赔 Reject a claim 拒绝索赔 Relinquish a claim撤回索赔 Settle a claim 解决索赔 Waive a claim 放弃索赔 Withdraw a claim撤回索赔 replace v. be or provide a substitute for 提供代替品, 替换 句式：replace A with (by) B repl