Influence of Physical Environment on Disconfirmation, Customer.pdfVIP

University of Massachusetts - Amherst ScholarWorks@UMass Amherst International CHRIE Conference-Refereed Track 2010 ICHRIE Conference J ul 28th, 4:30 AM - 5:30 AM Influence of Physical Environment on Disconfirmation, C stomer Satisfaction, and C stomer Loyalty for First-time and Repeat C stomers in Upscale Restaurants Kisang Ry University of N ew Orleans, kryu@ Heesup Han Dong -A University, heesup.han@ Kisang Ryu and Heesup Han, Influence of Physical Environment on Disconfirmation, Customer atisfaction, and Customer Loyalty for First-time and Repeat Customers in Upscale Restaurants (J uly 28, 2010). International CHRIE Conference-Refereed Track. Paper 13. /refereed/CHRIE_2010/Wednesday/13 This Conceptual Refereed Paper is brought to you for free and open access by the Hospitality Tourism Management at cholarWorks@UMass Amherst. It has been accepted for inclusion in International CHRIE Conference-Refereed Track by an authorized administrator of cholarWorks@UMass Amherst. For more information, please contact scholarworks@. Ryu and Han: physical environment, disconfirmation, customer satisfaction and loyalty INFLUENCE OF PHYSICAL ENVIRONMENT ON DISCONFIRMATION, CUSTOMER SATISFACTION, AND CUSTOMER LOYALTY FOR FIRST-TIME AND REPEAT CUSTOMERS IN UPSCALE RESTAURANTS Kisang Ryu University of New Orleans New Orleans, LA, USA