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Introduction: Introduction
trust within organisations
Katinka Bijlsma and Paul Koopman
Free University Amsterdam, The Netherlands 543
Keywords Trust, Organisationsement
Abstract Introduces six empirical studies on trust within organisations which were originally
presented at a workshop on “Trust within and between organisations”, organised by the European
Institute for Advanced Studies in Management at the Free University Amsterdam, in November
2001. Areas covered include: the legitimacy of the field of study; common understandings and
disagreements in theoretical ideas; and directions for future research.
In the past decade, issues of trust in inter- and intra-organisational
relationships have been increasing in importance on the agendas of
organisational scholars, legitimated by changes in the social structure of
societies, economic exchange relations and organisational forms. Given the
diminishing binding power of reciprocal obligations (Kramer, 1996), of
hierarchical relations (Sheppard and Tuschinsky, 1996) and of social
institutions relying on hierarchy to sanction deviant behaviour (De Swaan,
1990) other mechanisms are needed to keep the social fabric of society intact.
Due to processes of globalisation, flexibilisation of labour relations, continuous
change and virtualisation of organisational forms, relations between people
have become looser and behaviours are less easy to monitor nowadays. Within
firms, lateral relationships and alliances are growing in importance, in contrast
to hierarchical relationships that used to dominate the framing of work
relations (Sheppard and Tuschinsky, 1
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