LEGITIMATION IMPLICATIONS IN THE PROCESS OF IMPLEMENTING AN.pdfVIP

JISTEM - Journal of Information Systems and Technology Management Revista de Gestão da Tecnologia e Sistemas de Informação Vol. 10, No. 2, May/Aug., 2013 pp.287-302 ISSN online: 1807-1775 DOI: 10.4301/S1807-17752013000200006 LEGITIMATION IMPLICATIONS IN THE PROCESS OF IMPLEMENTING AN ERP SYSTEM IN A HOLDING COMPANY Viviane Theiss Nayane Thais Krespi Carlos Eduardo Facin Lavarda Regional University of Blumenau, Blumenau , Santa Catarina, Brazil __________________________________________________________________ ABSTRACT The objective of the study is to evaluate the legitimation of the process of implementing an ERP system in a holding company. The conceptual model is based on the New Institutional Sociology, with the evaluation of the legitimation of a new information system in the organization studied. The data collection procedures employed interviews, questionnaires, as well as the analysis of documents provided by the company. As the system is already part of the company’s processes and the employees have already accepted the changes, it provides evidence of legitimation of the ERP system in the business. Keywords: Enterprise Resources Planning; New Institutional Sociology; Legitimation; Deployment; Holding. 1. INTRODUCTION The need to get the information across to owners and shareholders makes organizations seek alternatives to add promptness to their management processes, to enable better decision making and to boost competitive advantages. The trend is not to just surm ised to the company itself, but to the whole supply chain and to accomplish the _____________________________________________________________________________________ Manuscript first received/Recebido em 28/02/2012