商务交际英语Chapter4.ppt

English Communication For Colleges 商务交际英语（上） Chapter 4 Writing Memos and E-mail 备忘与电子邮件的写作 Contents 4-1 Uses of internal documents . 4-2 Formatting and writing Effective internal documents 4-3 Abuses of internal documents 4-4 Writing meeting communications 4-1  Uses of Internal Documents 机构内部文件的使用 Objectives Explain how memos are used in internal communication . Explain how electronic memos , e-mail messages , are used in internal communication . Describe when to use memos and e-mail messages . Four Parts Internal documents机构内部文件 Business memos 商务备忘 E-mail messages 电子邮件信息 Memos- When to use them 备忘——什么时候使用？ Internal documents Internal documents ——the documents which are written for the use within an organization The two most common internal documents Memos and E-mail Effectively written messages are a necessity for clear communication within any business setting . Business Memos Memorandums (memos) are informal messages sent to persons within an organization . How can memos be sent ? Memos can be sent via hard copy (printed on paper ) or electronically (via computer and modem or network connection ). More concise less formal Not include receiver’s complete address E-mail Messages What advantages are there to sending e-mail memos ?(P101) Memos—When to use them Advantages of memos compared with letter Can be sent to several receivers Take less time Less expensive Functions of memos Provide a record Advise, direct, state policy Inform Promote goodwill Key Phrases Sentence Structures (P101 E-mail Messages ) As more workers telecommute远距离工作 (work from computer stations in their homes )or have their own personal computers at work , e-mail is beginning to take over取代 formal memo writing in many companies . 随着越来越多的人远距离工作或使用个人电脑工作，在许多公司电子邮件正开始取代正式的备忘 Key Phrases Sentence Structures (P103， Para.2) Memo are messages that supervisor and peers同事 will use to judge your on-the-jo