AVAYA客户解决方案详解.ppt

* Avaya IP Office 未来: 下个版本和以后 … 更多 … Microsoft OCS集成 增强在IP Office上的one-X portal的功能 所有的应用都改为基于浏览器的应用 Web 2.0 集成 (social networking) 设备集成 (例如： iPhone) 注: 并不是所有的功能，都在下个版本推出。 * * * IP Office 四大优势 会议 内置 2 x 64方会议桥 安全密码认证（首选版） 来电显示 模拟分机，数字分机，IP电话和SIP电话 模拟中继，数字中继 免费 故障通知 第一时间获知故障信息 第一时间解决问题 提高客户满意度和忠诚度 话务员软件 直观的界面 用户权限修改 用户转移设置 用户状态显示 会议管理 电话状态监控 * * Avaya IP Office获得的奖项 Best In Test,April 2004 Ranked Avaya’s SMB IP-PBX #1 overall February 2004 Presented Avaya with 2003 Market Leadership Award for Total Asia Pacific iCRM January 2004 CRM Excellence Award 2004 2006 2006 2007 2004 Best Buy January 2009 2008 * * ? 2007 Avaya Inc. All rights reserved. * * * * * * * * * * * * * * At a high level, this powerful solution can perform many business functions for you. Broken down, it looks like this … Improve customer satisfaction Connect multiple sites Work from anywhere… * * So, let’s talk about what the Unified Communications for Small Business can do for your business. First, it helps deliver real-time responsiveness. When your sales or service people are out on the road, are they difficult to reach? They don’t have to be. You can give your customers a single number – their sales person’s office number, for example – and when they call that number, your sales person gets the call, no matter where they are. We’ll talk about how that happens in a moment. Second, the solution helps enable non-stop productivity in the event of things like snowstorms or other occasional reasons your employees can’t get into the office. They might have a child who is sick and needs to stay home. They themselves might be feeling a bit under the weather, but well enough to work. Better that they stay home rather than coming in to the office and getting others sick. And finally, the Unified Communications for Small Business solution enables you to hire full-time teleworkers, and give them the same exact communications experience as your office workers have. They’ll have an Avay