宴会服务质量.ppt

GUEST ARRIVAL客人抵达 Where should the service staff be when the guest comes in ? Beverage staff ready with the drink to be served　　　　 酒水员工准备为客人服务　　　 The beverage waiter must have drinks ( mixed ) serviettes (triangles shape on goblet ) on the tray every time吧员必须在托盘上摆放酒水成三角形并备有餐巾 A set of waiters to pass around some food around the function rooms ( Waiters should know what they are serving )要有一组服务员在仪式房间分发食物（服务员要知道他们所服务的是什么） Waiters should stand straight and always give a friendly service服务员应该总是笔直站立并且友好的为客人服务 BEVERAGE KNOWLEDGE酒水知识 Name 6 soft drinks and how do we serve them ? Coke可乐 Seven up七喜 Soda苏打水 Tonic 汤力水 Ginger ale无酒精饮料 Ginger beer姜汁啤酒 Bitter Lemon柠檬水 Iced and high ball glass冰块和高脚杯 Perrier巴黎 矿泉水 Volvic富维克矿泉水 Evian依云矿泉水 Chilled high ball glass冰的海波杯 Name one sparkling mineral and to 2 mineral water and how do we serve them ? Name 4 beers and how do we serve them ? Anchor锚牌 Carlsberg嘉士伯 Tiger虎牌 Heineken喜力 Chilled beer glass冰啤酒杯 Beer Q1. What is Beer made of ?啤酒是用什么做 A - Malted barley麦芽 - Hop ( added for flavour )啤酒花(加入香料) - Yeast ( added for alcohol )酵母(加酒精) Q2. What is pilsner Beer ?什么是彼尔森啤酒 A - It is bottled right after brewing and marketed 它是瓶装在酿造后投入市场的 Q3. What is lager Beer ?什么是储藏啤酒 A - It is bottled and marketed after two weeks 它是在储藏两个星期后才装瓶并投入市场的 Beer Q4. What is the alcohol content in a Beer ? 啤酒的酒精度是多少 A 5% - 5.5% Q5. Beer is originated from ?啤酒的发源地是哪 A Egypt埃及 Q6. Name 3 main Beer producing country ?三个主要啤酒主要生产国家 A - Belgium 比利时 - Holland 荷兰 - Germany 德国 Name 5 whiskeys and how do we serve them ? Red label红方 Black label 黑方 Chivas芝华士 J B珍宝 Old Parr 老伯 Neat 纯的 Water 加水 On the rock加冰块的 Soda苏打水 Coke or seven up / sprite可乐,七喜,雪碧 High ball glass海波杯 Whiskey Q1. Whiskey are made of ?威士忌用什么做的 A Grains, corn, rye, and barley谷物,玉米,黑麦和大麦 Q2. What is the alcohol content is whiskey ?威士忌的究竟含量是多少 A 40% - 44% Q3. Whiskey originated from ?威士忌的发源地是哪里 A Scotland苏格兰 Name