chap.5lettersofcomplaint解说.ppt

Putting forward suggestions 1 We should be obliged if you would replace the goods you delivered with the correct ones. 贵方若能更换发错的货物，我们将不胜感激。 2 We should be grateful if you would give us a complete refund for the defective goods which were delivered. 对于这批瑕疵货物，贵方若能全书退换货款，我们将不胜感激。 Warning 1 I regret unless you can comply with my request within three days, I shall be forced to consider cancelling my order. 贵方如三天之内不能满足我的要求，我只能遗憾地取消订单。 2 Further delays in delivery will result in cancelling our order. 如果贵方再次延误交货，我们将可能取消订单。 3 If you do not refund all of the money we have paid, we shall have no choice but to seek legal advice in the matter. 如果我方已付货款不能全部退还，我们别无选择，只能向律师征询法律意见。 Homework: rewrite the following senesces which are composed improperly 1 Quite clearly, your packaging is useless. That’s why my vases arrived in the state they did. 2 We have waited absolutely ages for you to deliver the machinery we need. 3 Half of the consignment that we received yesterday was either smashed beyond recognition or it was defective. 4 Why should I have to pay for your gross inefficiency? 5 With your service, you deserve to be shot. Answers: 1 Your packing is inadequate. That explains why my vases arrived in the condition they did. 2 We have waited a long time for you to delver the machinery we need. 3 Half of the consignment we received yesterday was either in pieces or it was defective. 4 You should not pass on the cost of you inefficient work habit to your customers. 5If your standard of service does not improve, you will lose all your customers. Chapter 5 Letters of Complaint Dear Mr. Stone, We refer to the 1,000 dozen shirts under our S/C No. TS121 and wish to point out that the time of shipment is approaching, but there is no indication that relevant L/C covering the above goods is applied. Please do your utmost to open L/C without delay. We would like to make it clear that the contents of L/C should be in conformity with the terms of the contract so as to avoid further amen