AFOM岗位职责.docVIP

JOB TITLE: Assistant Front Office Manager 职位名称： 前厅部副经理 HOTEL JOB BAND: 5 酒店职位级别： 5 HOTEL LEVEL: I - V 酒店等级： 一 — 五 EFFECTIVE DATE: 生效日期： DIRECTLY REPORTS TO: Front Office Manager 直属上级： 前厅部经理 INDIRECTLY REPORTS TO: No 间接上级： 无 FUNCTION: Front Office 职能： 前厅部 DEPARTMENT: Front office 部门： 前厅部 JOB SCOPE: Under the general direction of the Front Office Manager, and within the limits of established InterContinental Hotels Group policies and procedures and local hotel policies and procedure, assists in the forward planning of the department which includes Duty Manager, Guest Relations, Reception, Telephone Services, Business Centre and Concierge operations. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, one team and service of the InterContinental Hotels Group and the brand ethos. 职责范围: 按照洲际酒店集团标准，在前厅部经理的领导下，严格遵守洲际集团及当地店的相关政策和程序，协助大堂副理、前台、 礼宾部、商务中心、服务中心及客联络的工作。围绕信任、廉政、尊重，团队和服务五项核心价值，增强员工的工作氛围，发扬洲际团队合作精神. TESTIMONIAL: I hereby confirm having read the duties and agree to perform these duties as set out in the Job Description to the required standards. 证 明:我在此确认我已了解我的职责，并按职责所描述的标准执行。 Signature: .…………………………………………………………………………... 签名:…………………………………………………………………………. Date: …………………………….. 日期 :……………………………… REQUIRED QUALIFICATIONIS 必要的能力 Required Skills 技能要求 ·Communicate with guests in English Fluently 能与客人流利的用英文沟通 ·Professionalism 专业 ·Initiative 主动 ·Strong memory to know our guests 很强的识别我们客人的能力 ·Eye of detail 注重细节 ·Well groomed and composed 良好的仪容仪表 ·Presentable 善于表达 ·Basic of computer skills (Word, Excel, Power Point) 基本的计算机能力 ·Careful, Considerate Compliant 细心，耐心和适用力 ·Good sale skills 好的销售能力 ·G